Privacy policy

The Warner Music Group takes your privacy seriously where we deal with your personal data. This means information that identifies you personally such as your name, contact details, order history, credit/debit card details, marketing preferences or data that can be linked with such information in order to identify you directly or indirectly (“Personal Information”). References to “we” “our” or “us” in this Privacy Policy are to the Warner Music Group entities listed as Controllers in the “Controllers of your Personal Information” section below.
This Privacy Policy describes our practices in connection with Personal Information that we collect from you in person and through certain of our owned or controlled websites, online stores, web properties (e.g., widgets and applications) and mobile applications (“Mobile Apps”) in each case, that link to this Privacy Policy (each, a “Platform” or collectively our “Platforms”).
This Privacy Policy applies to the Warner Music Group as a whole and where there are local variations or additions concerning how we use your Personal Information collected from your home country, these are set out clearly in the Country Specific Schedules section of this Privacy Policy. Please treat these schedules as a part of this Privacy Policy. If you are a California resident, please note that we have a separate California Privacy Policy which applies to the collection and use of your Personal Information along with this Privacy Policy and also addresses your privacy rights. Please see our California Privacy Policy.
Please note that our Platforms are not directed to individuals under the age of sixteen (16), and we request that such individuals do not provide Personal Information through the Platforms.
QUICK GUIDE TO CONTENTS

1. CONTROLLERS OF YOUR PERSONAL INFORMATION
2. The Warner Music Group companies listed below will be responsible as Controllers of the Personal Information we collect on our Platforms:
  1. Warner-Elektra-Atlantic Corporation, a Delaware corporation with its principal place of business at 1633 Broadway New York, New York 10019, USA;
  2. WMIS Limited, a company incorporated and registered in England and Wales whose registered office is at 78 Cannon Street, London, England, EC4N 6AF, UK;
  3. Warner Music International Services Limited, a company incorporated and registered in England and Wales whose registered office is at 78 Cannon Street, London, England, EC4N 6AF, UK;
  4. Warner Music Inc., a Delaware corporation with its principal place of business at 1633 Broadway New York, New York 10019, USA.
3. Please note that the exact Controller relationship that will apply to your Personal Information is determined by the activities that apply to you in the “How we use your Personal Information” section, and depending on the relevant activities identified, the companies listed above may either be Sole Controllers (so one company listed above is solely responsible) or Joint-Controllers (so two or more companies listed above are jointly responsible) of your Personal Information. We have included a table here setting out the Controller relationship for each activity that may apply to you and where there is a Joint-Controller relationship we have included a summary of the arrangements in place (basically who is responsible for complying with the law with regards to your privacy) here.
4. We have tried to make it as clear as possible in the links provided above, however, if you have any questions about which of the above companies is the Controller of your Personal Information or would like to contact any of the companies listed above, please email us at [email protected]. If more convenient, you can also write to us at Warner Music UK Limited, Legal Department, The Warner Building, 27 Wrights Lane, London, W8 5SW, UK.
1. HOW WE USE YOUR PERSONAL INFORMATION
3. We receive Personal Information about you, either directly from you, from a third-party source (a source other than you, for example, when you make an album purchase on Ticketmaster) or by automated collection when you use any of our Platforms.
4. We use your Personal Information for various purposes (reasons) and our lawful bases (justifications) for using your Personal Information is either “to provide a requested service or carry out a contract with you”; “where we have a legal obligation”; where you have given us your consent”; or “where it is necessary for our legitimate interests” (this means that we have a business or commercial interest in using your Personal Information).
5. The tables below set out clearly how we collect and use your Personal Information and the lawful bases (reason) we rely on for using your Personal Information. Where we have said that using or keeping your information is “necessary for our legitimate interests”, we have carried out an assessment to ensure this is not unfair to you. Please note that each heading in the “How we use your information and our lawful bases” column of the table below refers to the different lawful basis we rely on for using your Personal Information.
6. Please bear in mind that if you choose not to provide information requested by us, or if you object to our use of your Personal Information where we have made it clear that this information is mandatory, we may not be able to provide you with the services you have requested or otherwise fulfil the purpose(s) for which we have asked for your Personal Information.
7. Online Accounts and Purchases

Information we collect	How we use your information and our lawful bases
User Account	You give us Personal Information about you when you register for an online account on any of our Platforms (e.g. our e-commerce stores online). This is generally information including your name, and email address.	When you complete your account information after registration and use your account, you give us additional information about you. This is generally Personal Information including your address details (shipping address and billing address), contents of your shopping cart, order history, preferred payment details (e.g. credit/debit card/PayPal) and marketing preferences.		Provide a requested service / carry out a contract with you

- - To register your account and provide you with account functionality on our Platforms, such as arranging access to your account, maintaining your account and providing you with related customer service.
  - To send you administrative information, including information regarding our Platforms and changes to our terms, conditions and policies.
  - To allow you to send messages (for example, music clips or artist information) to a friend through our Platforms. By using such functionality, you are telling us that you are entitled to use and provide us with your friend's name and email address.

Purchases/Orders

You give us Personal Information about you when you place an order on any of our Platforms. This is generally information including the contents of your shopping cart, your name, email address, telephone number, shipping address, delivery preferences and payment details (e.g. credit/debit card/PayPal)

Provide a requested service / carry out a contract with you

- - To complete and fulfil your purchases on our Platforms, including processing your payments, sending you an order confirmation, sending you updates on your order and having your order delivered to you.
  - To send you administrative information, including information regarding our Platforms and changes to our terms, conditions and policies.

Comply with a legal obligation	To comply with any relevant consumer laws in relation to purchases you make, including regarding giving you certain information and issuing replacements, credits or refunds (if applicable).
Purchases from Third Parties	We collect Personal Information about you when you purchase any of our offerings from a third-party (e.g. when you make an album purchase on Ticketmaster). This is generally information including your name, telephone number, order details, shipping address and delivery preferences.	Provide a requested service / carry out a contract with you	To complete and fulfil your purchases from our third-party partners, including sending you an order confirmation, sending you updates on your order and having your order delivered to you.
Customer Service Support	You give us Personal Information about you when you contact us in relation to an order or support request you have made on any of our Platforms. This is generally information including your name, email address, payment details, order details (including shipping and delivery preferences) and details of your enquiry or query.	Provide a requested service / carry out a contract with you	To communicate with you regarding purchases you have made on our Platforms and provide you with related customer service.

1. Marketing Campaigns and Direct Marketing

Information we collect	How we use your information
Competitions, Sweepstakes and Similar Promotions	You give us Personal Information about you when you participate in any of our competitions, sweepstakes, or similar promotions. This is generally information including your name, gender, telephone number, email address, date of birth, post code, country, city, details of the competition or sweepstake you have participated in and your entry.	Please bear in mind that the types of Personal Information collected above may vary (we may only request for you to provide some of the Personal Information above) depending on the promotion you agree to participate in. We will tell you what information is required prior to you entering any of our promotions.	With your consent	To allow you to participate in our competitions, sweepstakes or similar promotions, and to administer these activities.	Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information. If there are any additional rules, these will be provided to you prior to your participation - please read these rules carefully before providing us with your Personal Information.
Direct Marketing	You give us Personal Information about you when you sign up/agree to receive marketing communications from us.	This is generally information including your name, email address, telephone number and marketing preferences. Depending on the marketing campaign, this may also include your country, city, date of birth, and gender where you provide us with these additional details.	There are several ways you can sign up to receive marketing from us including:

- - Postal. Signing up to receive marketing from us by post.
  - Newsletters. Signing up to receive any of our newsletters on any of our web pages.
  - Artist/Label/Brand Lists. Signing up to receive Artist/Label/Brand specific marketing communications and updates.
  - Campaigns. Signing up to receive marketing communications when you participate in any of our marketing campaigns (including offline campaigns, concerts, competitions, sweepstakes and similar promotions).
  - Account Registration. Signing up to receive marketing when you register for an account on our Platforms.
  - Purchase. Signing up to receive marketing communications from us when you make a purchase through our online stores.
  - Marketing Partners. Signing up to receive marketing communications from us on a third-party partner’s website or online platform (any website or online platform that is not under our control e.g. ticketing platforms or music streaming services).

With your consent

- - To send you marketing communications via email or SMS where you have agreed to receive these communications. We will only do this in line with your marketing preferences, and you can opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send, following the instructions in any SMS we send or by emailing us at [email protected].
  - To segment you for the purposes of determining what content is best suited to send to you. We do this, for example, by analyzing factors about you such as how you have signed up to receive marketing communications from us (e.g. on our website or through a competition), your location, and the marketing preferences you have communicated to us (e.g. the Artist you have said you are interested in). Please note that we will cease to do any segmentation where you opt-out of receiving marketing communications at any time by selecting the unsubscribe link in any email we send, texting back “STOP” or by emailing us at [email protected].
  - To share your contact details and marketing preferences with our affiliates, our artists and any other third party for the purposes of them sending you marketing communications via email or SMS where you have agreed to us sharing your Personal Information for these purposes. We will only do this in line with your marketing preferences, and you can ask us to stop sharing your Personal Information for these purposes at any time by emailing us at [email protected].

Please note that, if you do opt-out from receiving marketing-related messages from us, we will continue to send administrative and service messages to you as necessary. These messages will not contain any marketing content.
Social Media Audience Advertising	You give us Personal Information about you when you sign up or agree to receive marketing communications from us including social media advertising. This is generally information including your name, email address, social media username or handle, telephone number and marketing preferences.	Where we have a social media pixel on any of our Platforms, you give us Personal Information about you when you consent to this pixel interacting with and collecting data from your device when you access our Platforms. This is generally information on the fact that you have visited our Platforms and have an account on our partner social media platforms (e.g. Facebook or Google).	*Please see our Cookies Policy for further information on social media pixels and how they work. You can find it at the bottom of our website pages, next to our Terms of Use.*	With your consent

- - To send you our custom adverts on your social media account using audience targeting technology, where our social media partners match your email address or information collected from our social media pixels with your user account on their platform (if you have one), and include you on a group of individuals to whom we can send custom adverts. This “Custom Audience” group is created and stored only on your social media platform and although we can send custom adverts to you, we can’t tell if you have been included on the Custom Audience group and do not have access to any information held on your social media account.
  - To segment you for the purposes of determining what content is best suited to send to you and what custom audience group you are best suited to. We do this, for example, by analysing factors about you such as how you have signed up to receive marketing communications from us (e.g. on our website or through a competition), your location, the marketing preferences you have communicated to us (e.g. the Artist you have said you are interested in) and even by analysing your interactions with our Platforms and your listening behaviour where you have given us consent to do so (see “Listening Behaviour on Streaming Platforms” section below). Please note that we will cease to do any segmentation where you opt-out of receiving marketing communications at any time by selecting the unsubscribe link in any email we send, following the instructions in any SMS we send or by emailing us at [email protected].
  - To create a separate group of social media users with similar characteristics as those who have been included on our Custom Audience groups. This “Lookalike Audience” group is created and stored only on the platforms of our social media partners. Although we can send custom adverts to individuals on this Lookalike Audience group, we can’t identify any individuals included in this group and do not have access to any information held by the social media platform on these individuals.

Ticket Pre-Sale Registration

You give us Personal Information about you when you register for pre-sale access to tickets for a concert or event. This is generally information including your name, telephone number, email address, country, city, and date of birth.

Please note that the types of Personal Information collected above may vary (we may only request for you to provide some of the Personal Information above) depending on the event or concert you are registering for. We will tell you what information is required prior to you submitting your details.

With your consent

- - To send you notifications regarding the pre-sale release of tickets, and to send the pre-sale code you will require, where necessary.
  - To send you marketing communications by email where you have agreed to receive these communications. We will only do this in line with your marketing preferences.

You can opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send or by emailing us at [email protected].